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Solutions
Customer Service
Customer Care
Customer Feedback
Pricing
Marketplace
Knowledge Base
Generic FAQs
Getting Started
User Guides
Admin Guides
Billing & Subscription
Login
Knowledge Base
User Guides
How do customers create a case?
How can I update my agent information?
How do I search for closed cases?
How do I see customer information?
How do I manage my company’s Twitter Channel?
How do cases get assigned to me?
What is a Case Category?
What are case departments?
What is a case?
How do I respond to a case?
Can I manually create a case on behalf of a customer?
How do I close the current case I am working on and create a new case on behalf of the customer?
How do I flag a case as fake?
How do I manage my company’s Facebook Channel?
Can I assign the case I am currently working on to someone else?
How can I reopen a previously closed case?
How do I add internal notes to a case?
How do I assign the case to someone else?
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