What is a case?
A case is a ticket or an inquiry that a customer may want a resolution for. A case will be automatically created through your website, imported from GripeVine or from other sources connected to your account. To learn more about how to create a case click here. To view your current cases:
- Head over and login to your Resolution1 Dashboard;
- From the dashboard click Cases in the menu on the left-hand side;
- From here you may browse or search through your current cases or you can create a case, respond or assign the case to an agent;