The help desk solution that helps you exceed customer expectations
Resolution1 offers an easy and simple way to personalize your email communications for every customer. Look professional by customizing your email templates to fit your brand messaging.
Automate your customer care processes with case routing, escalation, and task creation. Use feedback responses to kick off automated customer marketing emails or internal notifications to your team.
Resolution1 offers robust out-of-the-box analytics. You also get sentiment analysis on your social media sites, to give you an instant health check on your business on all platforms.
Measure the impact of your customer care efforts with Resolution1’s built-in reporting tools that track case volume and response time, customer feedback, and more. Generate, Download and Print custom reports that align to your business needs.
Knowledge is power. Reduce resolution times by arming your agents with actionable information. Go beyond customer insights and put the right answer at your agents fingertips, to resolve issues at speed.