Customer Care

Integrated features to stay ahead of your customers

Anticipate customer challenges or questions and proactively provide solutions and answers to those issues prior to them arising.

The help desk solution that helps you exceed customer expectations

Personalize Communications

Resolution1 offers an easy and simple way to personalize your email communications for every customer. Look professional by customizing your email templates to fit your brand messaging.

Automation

Automate your customer care processes with case routing, escalation, and task creation. Use feedback responses to kick off automated customer marketing emails or internal notifications to your team.

Analytics

Resolution1 offers robust out-of-the-box analytics. You also get sentiment analysis on your social media sites, to give you an instant health check on your business on all platforms.

Reporting

Measure the impact of your customer care efforts with Resolution1’s built-in reporting tools that track case volume and response time, customer feedback, and more. Generate, Download and Print custom reports that align to your business needs.

Knowledge Base

Knowledge is power. Reduce resolution times by arming your agents with actionable information. Go beyond customer insights and put the right answer at your agents fingertips, to resolve issues at speed.

Sign up and get started now

Create your free account in minutes and get started with a complete help desk solution for the best customer experience.