Customer Service

Flexible Customer Service And Live Chat Features To Grow Your Business

Whether you are looking to drive more sales or deliver better customer service, Resolution1 has the simple, functional and customizable features to help you get there

The customer service features you need

OMNI-CHANNEL MONITORINGMonitor customer feedback and respond to social commentary across multiple social channels. Create cases and messages directly from your social feeds into Resolution1 Case Manager.
CASE ASSIGNMENT & ANTI-COLLISIONImprove agent productivity and get cases resolved faster using case rules, inactivity alerts, and category labels.
INTERNAL NOTES & COLLABORATIONEasily collaborate internally across teams and departments using internal notes.

Finally a helpful customer service solution, the way you want it

R1 Contact Widget

Convert your website’s static contact us page into a dynamic call-center like experience. Website visitors can now connect instantly with your business from any page using our pop-up contact us button.

Updating or migrating to a new website? No problem, transfer your Contact Widget with ease and without losing valuable customer data.

Facebook Messenger

Connecting with your Facebook community has never been easier, respond to your customers directly via Facebook Messenger. Capture conversations and customer data to track and email your customers.

Live Chat

Reach your customers when they need you most! With Resolution1 you can ask your customers to provide detailed information before chatting with an agent, such as account details, department or category. 

Private Communication

Engage privately with customers seamlessly from one dashboard on a deeper level, increasing satisfaction and decreasing resolution times.

Case management

You no longer have to be a techie to track and respond to customer cases from one central unified dashboard. Resolution1 removes the complexities and technical challenges of managing your customer inquiries. Make every conversation count by bringing context to the conversation creating a better customer experience and fostering a deeper relationship with your customer.

Social feed & watchlist

Consolidate your social channels through one unified dashboard.

Use our proprietary watchlist feature to pin posts from social channels to review later, aggregate for lead generation or share with other team members or departments.

Team collaboration

Collaborate across teams, departments, and even include support people to join the customer conversation without leaving Resolution1. Team members can work together to see what the customers’ needs are and communicate privately to speed up the resolution process.

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Create Your Free Account In Minutes And Get Started With A Complete Help Desk Solution That Makes Complex Situations Simple. No More Clunky, Data Heavy, Unfriendly User Experience.