The customer service features you need
Finally a helpful customer service solution, the way you want it
R1 Contact Widget
Convert your static contact us page into a dynamic call-center like experience. Allow your website visitors to conveniently connect with your business from any page using the pop-up contact us button.
Reach your customers when they need you most! With Resolution1 you can ask your customers to provide detailed information before chatting with an agent, such as account details, department or category.
Enhance every customer interaction by utilizing the latest digital customer service technology to privately engage customers on a deeper level, increase satisfaction and decrease resolution times.
Make every conversation count by bringing context to the conversation to increase resolution rates and foster a deeper relationship with your customer. Track and respond to all customer cases from one central place using a shared inbox. Monitor the status of cases and work together as a team. You can also easily change the case priority, department, category or even assign it to another team member.
Collaborate across teams, departments, and even include support people to join the customer conversation without leaving Resolution1. Agents can work together to see what the customers needs are and communicate privately to speed up the resolution process.
Social feed & watchlist
Consolidate all customer feedback across social media sites and easily respond through your company’s social channels.
Agents can also use watchlist to pin posts from social sites for later review, aggregate for lead generation, and share internally with other departments and team members to create custom notes or generate cases.