Can I assign the case I am currently working on to someone else?
To re-assign a case simply:
- Login to your Resolution1 account;
- From the dashboard click Cases in the menu on the left-hand side;
- Find the case you’d like to re-assign and click the Agent who it is already assigned to open a drop-down of applicable agents;
- Select the agent and your case will be assigned to them;
- You can also do this in the detailed view of the case, to access the detailed view of the case click details on the right-hand side.