Knowledge Base
Generic FAQs

What happens if I need to update or migrate to a new website?
How to mark a case as closed?
How to assign a case to new agents or departments?
How can I assign multiple cases to an agent?
Can I change the default department?
Why can’t I locate a case in Resolution1?
What happens to incoming cases once the agent case capacity is met for a round-robin rule?
What is an SLA and how does it work?
How to set agent’s availability status?
How to print a Report?
How to update the contact information of a customer?