How to customize Auto-Responses?

For more information on auto-responses, visit Can I send auto-responses via Email to contacts?

You can edit, customize or disable the auto-responses sent to your contacts by doing the following:

1. Navigate to the Settings page on your Resolution1 dashboard;
   
2. Click on Notification Settings tab on the settings page;
   
3. From here you can do the following:
   1. Enable or disable Case Open & Case Closed auto-response email notifications;
      
   2. Create & customize the email templates that you can use for auto-response email notifications; and
      
   3. Manage email templates you want to use for Case Open & Case Closed auto-response email notifications.