Can I send auto-responses via Email to contacts?
Yes! Your Resolution1 account already setup with the ability to send auto-response email messages to your contacts in the following scenarios:
- Case Open: Your contacts will automatically receive an email notification when they create a case on your Resolution1 (R1) dashboard. A case can be created any time a contact submits an R1 Contact Form, R1 Contact Widget or sends an Email;
- Case Closed: Your contacts will automatically receive an email notification when you close their case from the cases page.
If you would like to edit, customize or disable the auto-responses above, you can follow instructions on How to customize Auto-Responses