Simple Transparent Pricing
NO CONTRACT. NO OBLIGATIONS. NO CREDIT CARD NEEDED.
Resolution1’s Help Desk CRM Solutions Make Complex Situations Simple. Our marketplace of applications all work seamlessly on one dashboard for one price saving your business thousands of dollars annually. Select one of the plans below, or create your own custom plan and only pay for features you need from our marketplace
Free
All the basic functionality for businesses that are just getting started
- 1 User
- Help Desk
- Case Management
- Basic Reporting
- Sentiment Analysis
- Website Integration
- Wordpress Integration
- Email Support
- 1 Social Feed
Basic
Essential features to manage customer inquiries through email
- Everything in Free, plus:
- 3 Users
- Team Collaboration
- Collision Avoidance
- Resolution Reporting
- Automatic Case Routing
- Predefined SLAs
- Case Assignment
- Case Notifications
- 2 Social Feeds
Silver
Better insight for growing businesses that want to manage customer interaction across email, social and live chat
- Everything in Basic, plus:
- 7 Users
- Custom Email Templates
- Customer Ratings
- Advanced Reporting
- Website Contact Form
- Review Generator
- Manage Customer Data
- Detailed Reporting
- Facebook Messenger
- 4 Social Feeds
Gold
Advanced features and customizations to grow your brand and reputation
- Everything in Silver, plus:
- 15 Users
- Manage Multiple Branches or Brands
- Custom API
- Internal FAQ knowledge base
| Most Popular | |||||
| Plan | |||||
| Plan |
FreeAll the basic functionality for businesses that are just getting started |
BasicEssential features to manage customer inquiries through email |
BronzeCustomization features to personalize communications with customers |
SilverBetter insight for growing businesses that want to manage customer interaction across email, social and live chat |
GoldAdvanced features and customizations to grow your brand and reputation |
| Pricing Prices are in USD |
|||||
|
Pricing Prices are in USD |
$
0
|
$
9
99
|
$
29
99
per month
|
$
49
99
per month
|
$
99
99
per month
|
|
Pricing Prices are in USD |
$
0
|
$
99
|
$
299
98
per year
|
$
499
98
per year
|
$
999
98
per year
|
| Top Features | |||||
| Top Features |
|
|
|
|
|
| Agents | 1 | 3 | 5 | 7 | 15 |
|---|---|---|---|---|---|
| Cloud Based | |||||
| Omni-Channel | |||||
| Reporting and Analytics | 1/month | 4/month | 8/month | 15/month | 30/month |
| Standard Report | |||||
| Agent Efficiency Summary | |||||
| Agent Efficiency Detail | |||||
| Resolution Rate | |||||
| Overview Report | |||||
| R1 Contact widget | |||||
| Agents and Departments | |||||
| Instant Setup | |||||
| Setup Tutorial | |||||
| Wordpress Plugin | |||||
| Private Messaging | |||||
| Sentiment Analysis | |||||
| Social Feeds | GripeVine | 2 | 3 | 4 | 4 |
| Team Collaboration | |||||
| Case Routing | |||||
| Social Watchlist | 10 | 20 | 40 | 80 | |
| Case Reminders (Inactivity Alerts Feature) | |||||
| Customer Rating | |||||
| Website Contact Form | |||||
| Custom Email Templates | |||||
| Auto Review Generator | 3 requests/month | 5 requests/month | |||
| Facebook Messenger | |||||
| Manage Customer Data | |||||
| Custom API | |||||
| Review Widget | |||||
| Manage Multiple Branches | |||||
| Marketing Automation | |||||
| Workflow Automation | |||||
|
Pricing Prices are in USD |
Free$
0
|
Basic$
9
|
Bronze$
29
99
per month
|
Silver$
49
99
per month
|
Gold$
99
99
per month
|
|
Pricing Prices are in USD |
Free$
0
|
Basic$
99
|
Bronze$
299
98
per year
|
Silver$
499
98
per year
|
Gold$
999
98
per year
|
*All prices are in USD
FAQs
Nope. You pay on a monthly basis and you can cancel your account at any time without any cancellation fees.
Absolutely not! You only pay for your monthly or yearly subscription. We don’t charge you based on how many tickets or the volume of customer conversations.
Nope! You can access Resolution1 from any computer or mobile device with an active internet connection using your browser.
