How do I configure case routing?
Cases are automatically routed to the appropriate agents based on the departments that the agent is assigned to. To Configure Case routing you must:
- Login to your Resolution1 Dashboard;
- Click Settings on the bottom of the left-hand menu;
- Navigate to the Departments tab by clicking the Departments button;
- From here you can add/remove assign/re-assign agents from each individual department;
- Find out how to set a default case department or add/remove departments.