The customer service features you need
Finally a helpful customer service solution, the way you want it
R1 Contact Widget
Convert your website’s static contact us page into a dynamic call-center like experience. Website visitors can now connect instantly with your business from any page using our pop-up contact us button.
Updating or migrating to a new website? No problem, transfer your Contact Widget with ease and without losing valuable customer data.
Facebook Messenger
Connecting with your Facebook community has never been easier, respond to your customers directly via Facebook Messenger. Capture conversations and customer data to track and email your customers.
Instagram Messenger
Connecting with your Instagram followers has never been easier, respond to your customers directly via Instagram Direct Messages. Capture conversations and customer data to track and email your customers.
Live Chat
Reach your customers when they need you most! With Resolution1 you can ask your customers to provide detailed information before chatting with an agent, such as account details, department or category.
Private Communication
Engage privately with customers seamlessly from one dashboard on a deeper level, increasing satisfaction and decreasing resolution times.
Case management
You no longer have to be a techie to track and respond to customer cases from one central unified dashboard. Resolution1 removes the complexities and technical challenges of managing your customer inquiries. Make every conversation count by bringing context to the conversation creating a better customer experience and fostering a deeper relationship with your customer.
Social feed & watchlist
Consolidate your social channels through one unified dashboard.
Use our proprietary watchlist feature to pin posts from social channels to review later, aggregate for lead generation or share with other team members or departments.
Team collaboration
Collaborate across teams, departments, and even include support people to join the customer conversation without leaving Resolution1. Team members can work together to see what the customers’ needs are and communicate privately to speed up the resolution process.
