Hear, understand, engage and lead the conversations that occur on-line.
Real-time monitoring of 7 social media channels provides the means to engage with consumers who are talking about the company’s products or services.
After monitoring and engaging in on-line conversations, the consumer’s contacts and feedback can be imported into a Resolution1 case management file and the full toolkit is available to deal with the specific issue.
All Resolution1 clients can find out what’s being said about them on-line, through Facebook, Twitter and 5 other sites customized to their needs.
Once you have collected the voices on-line, mark the ones that you wish to bring into Resolution1 for complete engagement, handling and response.
Simply use keywords to discover the on-line chatter about your company, a particular issue, or your competition.